Question 1

WHAT DO I NEED TO BRING / WEAR /FOOD?

Accepted Answer

• Lunch & Snack for the child
Parents must not pack any food containing any nuts. We are a nut free zone!

• Refillable Water bottle
• Any prescribed medication (with medical form filled out)
• Comfortable clothing as the kids will get hot jumping or in our sports camps

Question 2

IS THE SPACE AIR CONDITIONED?

Accepted Answer

We have some break out spaces for our workshops that are air conditioned, but the centre as a whole doesn't have air conditioning. We use industrial fans with water to cool the place down in summer and have great insulation for the winter months.

Question 3

What are the start and finish times for your camps?

Accepted Answer

Our camps start at 9am and finish at 3pm. Please ensure you drop off your child at 9am and pick them up promptly at 3pm. We have planned activities right up to the end of the day, so early pickups are discouraged.

Question 4

WHAT DO I NEED TO BRING, OR WEAR WHEN PLAYING ALL DAY?

Accepted Answer

You can wear normal activewear and runners. The Rec Kids Club will supply all equipment. Bring a refillable drink bottle and snacks.

Question 5

What should I do if I'm running late to pick up my child?

Accepted Answer

If you are running late to pick up your child at the end of camp, please call us at 02 9525 5499 as soon as possible. A late fee of $40 will be charged for late pickups without prior notification, with an additional $30 for every 30 minutes thereafter.

Question 6

WHATS YOUR REFUND POLICY?

Accepted Answer

More than 5 days notice  
If you change your mind or want to cancel your reservation 7 Days before your booking, we will offer you an alternative date, a pre registration credit for the next holidays or you can request a full refund.

5 days or less notice (No external incursions booked) 
If you change your mind or want to cancel your booking within 5 days of your booking we will offer you an alternative date or a pre registration credit to be used before the end of the next holidays but NO refunds will be offered.

5 days or less notice (Incursion days)
examples. Magic, Circus, Laser Tag, Screen printing, Robotics etc 
All our incursions are paid per child up front and we won't be able to get a refund from the operators.  Therefore NO credits or refunds will be offered on these days.

Question 7

ANY OTHER QUESTIONS

Accepted Answer

Call us during business hours on (02) 9525-5499 or Email us we are always happy to help.

Question 8

My Child has a medical condition, what do I do?

Accepted Answer

If your Child has a medical condition you should fill in one of our Medical Management Plans and bring that with you.

FIXTURES