top of page

Privacy Policy

EPIC is committed to protecting your privacy and providing quality services. This Privacy Policy outlines how we collect, use, and manage your personal information. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For more information, visit: www.oaic.gov.au
 

What is Personal Information?

Personal information is any information that identifies you. This may include:

  • Name

  • Address

  • Email address

  • Phone number
     

How We Collect Your Information

We may collect your personal information when you:

  • Make a booking or register for a program

  • Submit a form on our website

  • Contact us via phone, email, or in person

  • Participate in competitions, events, or activities

In some cases, we may receive information from third parties. Where this happens, we take reasonable steps to ensure you are aware.
 

Why We Collect Your Information

We collect your information to:

  • Provide our services and programs

  • Manage bookings, competitions, and events

  • Communicate with you

  • Send updates, promotions, and marketing (you can opt out anytime)
     

Sensitive Information

Sensitive information (such as health details) will only be collected and used:

  • With your consent

  • For the purpose it was provided

  • Where required or authorised by law
     

Disclosure of Information

We may share your information:

  • With service providers who help deliver our services

  • Where required by law

  • With your consent

We take reasonable steps to ensure your information is handled securely.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from:

  • Misuse or loss

  • Unauthorised access

  • Modification or disclosure

When your information is no longer needed, we will securely delete or de-identify it where possible.
 

Access & Updating Your Information

You can request access to your personal information or ask us to update it at any time.

To do so, please contact us in writing.
We may require identification and may charge a small administrative fee for copies.
 

Keeping Your Information Accurate

We aim to keep your information accurate and up to date.
Please let us know if your details change so we can update our records.
 

Photography & Media

EPIC may take photos or videos during activities for promotional use (including social media and website content).

If you do not wish for your or your child’s image to be used, please notify us in writing.
 

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

EPIC Underwood
📍 3269-3271 Logan Road,Underwood, QLD 4119
📞 07 3191 3895
📧 epic@epicsports.com.au

bottom of page